OfficeTools User Guides
Find quick walkthroughs and overview information here. For more technical support, go to our knowledge base.
Time & Billing
- Can I view all unbilled time entries for all of my firm’s clients?
- I would like to invoice multiple clients or “batch bill” all unbilled time that falls within a specific date range. How can I accomplish this?
- When I delete an invoice, what happens to the associated time cards (WIP)?
- How do I refund a client an over payment?
FAQs
- Can I view all unbilled time entries for all of my firm’s clients?
- Why are my documents showing as “Missing?”
- I would like to invoice multiple clients or “batch bill” all unbilled time that falls within a specific date range. How can I accomplish this?
- I can’t find the option to install the PDF Printer Driver or Acrobat and Office add-ins. Where is it?
Notes/To-Do’s/Calls
- How do I make sure that the staff I am assigning the To-Do or Call to, is notified of it right away?
- What is the Drag & Drop box for in the To-Do’s and Calls screen?
- What is the difference between “Name” and “Contact” in the To-Do and Calls screen?
- Can I add my To-Do’s and Calls to my calendar like I can in Outlook?
Portal
- Is there any way to see how large the files are that I have on the portal?
- Can I run a report to see if the email addresses that I have in WorkSpace are currently synced to the clients on the portal?
- How do I integrate the portal with my website?
- When downloading a document from the Portal, it causes the program to crash. What is causing this?
Outlook Sync
- Why do my Outlook appointments show as “(Unspecified)” when they import into WorkSpace?
- Can I input appointments on my phone and have them show in WorkSpace?
- If I enter a contact into Outlook, will it be imported into WorkSpace?
- If I delete an email out of WorkSpace that has been added through the Outlook sync, will the email be deleted out of Outlook as well?