Knowledge Base > Technical Support > “No Disk” Error while using the QuickBooks Integration

in Technical Support

There are many causes of the ‘No Disk’ error while attempting to use the QuickBooks Integration.
Here is the list of common causes (and solutions) to this problem:
  • Windows start menu’s ‘Recent Items’ contains files that no longer exist
    • Click Start > Control Panel > Task Bar & Start Menu > Start Menu Tab > Customize > Clear List
  • You have Windows XP SP2 or SP3 installed
    • Remove any Microsoft Updates with the the following KB Article numbers:
      • KB925902
      • KB931261
      • KB930178
      • KB931784
      • KB932168
  • You have the Reader_sl service running
    • Start -> Run -> ‘msconfig’ -> Services -> Disable the ‘Reader_sl’ service
  • You have a floppy disc drive that is failing
    • Disable that drive from within the Computer’s BIOS settings
  • You have a blank floppy disc, USB drive, flash memory, memory card, or external hard drive inserted
    • Turn off Indexing on those drives / cards
  • You have a ‘RealTek’ audio device
    • Multiple Microsoft updates conflict with this device. There is no resolution
  • You have older Symantec software installed
    • Uninstall the old version and update to a more recent one
  • You have multiple USB peripherals installed
    • Uninstall and reinstall all USB peripheral hardware & software
  • You have Multiple Hard Drives / Card readers
    • Remove all hard drives / card readers OTHER THAN the primary. Boot up the computer into windows, then shut the computer down and re-install all the secondary drives / readers